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Jun
25

Why “no” is a word everyone needs to use

“Yes” is the generally accepted word for ‘good business’. But what about “no”? It kind of gets the short end of the stick. And I think it deserves more recognition. Think of all the phrases that start with “No” that business must have:

“No, we are not okay with bad customer service”

“No, I will not give up”

“No, I will not wait until tomorrow to get this done”

“No problem”

“No bad attitudes in this office”

“No ideas are bad ideas”

…the list goes on. The point is, “no” can be just as, if not more, powerful than yes. Try it. Say it. Use it.

How can you use “No” today?

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Category: Business & Marketing Strategy
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  • http://www.angryjuliemonday.com Julie @ Angry Julie Monday

    I actually said, “No” to my boss today. A co-worker called in sick. He offered me overtime for 5 hours. I just have too much to do today, including working on my blog. I just won’t tell my husband about this “No”.

  • http://www.ericheinzman.com Eric Heinzman

    “No, what you’re requesting falls considerably outside my/our expertise. Let me refer you to someone I’m confident will be able to give you exactly what you need.”

  • http://www.gacconsultants.com Mark Harai

    “I said No!” hey, that felt pretty good… and some good advice here Kirsten : )

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