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Tag: client relations

Oct
05

What do you do if someone doesn’t like your work?

Have you ever tried on the same dress (or shirt, or hat..) as a friend, and it looks awesome on one of you and awful on the other? Why is that? Well, because not everything is made for everyone. Some things just don’t work for some people, no matter what. This is oh-so true for creative services as well. At some point, anyone who provides a...

Feb
03

Do you treat your clients like people?

I am often amazed at the lack of real people that I talk to anymore. Today I tried calling for a question about my credit card** and it took me through a series of ‘press # if…’ for 10 minutes before I had pressed zero enough times got me to an operator. So of course, during those 10 minutes, I got to thinking about how...