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Tag: customers

Jun
18

Business expectations are like dating…

We expect certain things from businesses we interact with. We expect products that we purchase to work, and if not, that they can be returned. We expect business hours to be 9am-5pm. We expect customer service to actually be service. We expect a company to have an easy to find phone number, email and website. We expect our cell phone to make and receive calls,...

Feb
03

Do you treat your clients like people?

I am often amazed at the lack of real people that I talk to anymore. Today I tried calling for a question about my credit card** and it took me through a series of ‘press # if…’ for 10 minutes before I had pressed zero enough times got me to an operator. So of course, during those 10 minutes, I got to thinking about how...